LEGAL / PRIVACY
Privacy
What we collect, why we need it, and what you can ask us to do with it.
IN SHORT
- We collect only what we need to handle your booking and answer you.
- Your guide gets your name and trip details after the deposit. Your email and phone stay with Lyferr.
- Payment details go straight to Tilopay. We never see your card.
What we collect
Your name, email, phone number, travel dates and the tours you book.
When you book: name, email, phone, country, travel dates, number of travellers and any notes for the guide (needed to perform the booking). When you write to us or message a guide: those messages (to run the booking and answer you). Analytics: pages visited and device type, only if you accept analytics cookies (your consent). We never collect card numbers; Tilopay does.
How long we keep it
Booking and payment records: as long as tax law requires, up to 5 years after the trip. Messages with guides: 2 years after the trip. Contact form questions: 1 year. Analytics: up to 14 months.
Your rights
You can ask to see, correct or delete your data at any time through the contact form.
You can ask to see, correct, delete or export your data, or object to how we use it, under Costa Rica's Law 8968 and, if you are in the EU or the UK, the GDPR. We answer within 30 days. Data controller: Lior Berman Fernández (Lyferr), Costa Rica, through lyferr.com/contact. You can also complain to PRODHAB in Costa Rica or to your local data protection authority.
Where your data is stored
Your data is stored on servers in the United States and the European Union. When it leaves your country we use the safeguards the law requires, such as standard contractual clauses.
Children
Lyferr is for adults. Travellers under 18 can join a tour booked by an adult, who gives their details for them.
Changes to this policy
If we change this policy we update the date at the top, and we email you if the change affects how we use your data.