BOOKING / REFUNDS AND CANCELLATIONS
Refunds and cancellations
What happens to your money if your plans change, or if the guide has to cancel.
IN SHORT
- You pay 25% to reserve and the rest before the tour. The price you see is final.
- Cancel 6+ months before a trip or 7+ days before a day tour and you get everything back except Lyferr's commission. Closer to the date you get half back, and nothing in the last 60 days or 48 hours.
- If the guide or operator cancels, you get everything back, commission included.
- Your deposit is protected: if the tour can't run because your safety is at risk, you get it back in full.
How payment works
The price on every listing is the final price. You reserve with a 25% deposit through our secure checkout on lyferr.com (Tilopay) and pay the rest before the tour. The balance date is on your booking confirmation.
Lyferr's commission comes out of the guide's price. It is never added on top.
If you cancel
The refund depends on how far ahead you cancel.
| Multi-day trip | Day tour | |
|---|---|---|
| You cancel early | Multi-day trip: 6 months or more before: everything back except Lyferr's commission | Day tour: 7 days or more before: everything back except Lyferr's commission |
| You cancel later | Multi-day trip: 60 days to 6 months before: half back, minus Lyferr's commission | Day tour: 48 hours to 7 days before: half back, minus Lyferr's commission |
| You cancel late | Multi-day trip: Less than 60 days before: no refund | Day tour: Less than 48 hours before: no refund |
| The guide cancels | Multi-day trip: Everything back, commission included | Day tour: Everything back, commission included |
If the guide or operator cancels
You get everything back, including Lyferr's commission. If another guide runs the same animal on the same dates, we help you switch. This protection covers trips booked and paid through Lyferr. If you arrange a trip directly with the guide, Lyferr can't step in on refunds.
Weather and sightings
Wildlife is never guaranteed, so not seeing an animal is not a reason for a refund. Rain and normal tropical conditions are part of the tour: if the guide can run it safely, it goes ahead. Only when conditions put your safety at risk, like a storm, flooding or a park closed by the authorities, does the tour not run. The guide then offers a new date, and if none works for you, you get everything back, Lyferr's commission included.
Changing your date
Message us from My trips or reply to your receipt email. A new date depends on the guide's availability and is free inside the refund window.
How to cancel
Use "Cancel booking" in My trips, reply to your receipt email or use the contact form. Refunds go back to the card or account you paid with, usually within 5 to 10 working days.